Returns & refunds
Clear information for looking after your order.
Change-of-mind requests
We do not offer change-of-mind returns, exchanges or refunds for a preference change, ordering the wrong item, or deciding you no longer want an item.
When an order has a problem
This policy does not limit rights available under applicable law. If an item is defective, wrong, spurious, materially different from what was advertised or agreed, or arrives later than the stated delivery time (except where a delay is due to force majeure), contact us promptly. We will review the issue and provide any remedy required by law, including a return or refund where applicable.
How to contact us
Email kuch.nayasoch2025@gmail.com with your order reference, a description of the issue, and clear photos where relevant. Please wait for our instructions before sending an item back.
We will acknowledge consumer grievances within 48 hours and seek to redress them within one month, in line with applicable e-commerce rules. Where a refund is due, it will be processed using the original payment method where possible and within applicable timelines. We will confirm any return-shipping arrangements before a qualifying item is sent back.